Smeg Rewards Terms & Conditions



Participant – means a Retail staff member who is a participant of the Smeg Rewards program.

Program – means the Smeg Rewards Program

Promoter – means Smeg and/or who administers the Smeg Rewards program on behalf of Smeg.

Rewards – means a product or service offered by the Promoter but provided by a third party that can be obtained by the Participant under the terms and conditions of this Program.



Membership is by invitation only, at the sole discretion of Smeg.

Participation in the program will commence from the time the registration has been accepted.



The completion of the registration form for the Smeg Rewards program by a Participant constitutes agreement by that Participant to these terms and conditions and their application to the program.

Participation in the Smeg Rewards program constitutes acceptance of the rules of the program.



There will be opportunities to earn bonus Reward Points from time to time. Bonus offers and initiatives will be advised through a monthly emailed newsletter.

Smeg Reward Points will be allocated on a regular basis from criteria decided on by Smeg. The criteria can be changed by Smeg at any time, but the intention will be to give at least 1 months’ notice. Qualifying purchases will include applicable taxes.

Smeg Reward Points will only be allocated when a customer is operating within the Smeg Terms of Trade.

Points earned in the program have no cash value and are personal to the Participant. They are not transferable to any other person, entity or program account unless agreed in writing.

Points earned in the program prior to 24/06/2022 will expire twelve (12) months after the date they are issued.

Points earned in the program from 24/06/2022 onwards will expire twenty four (24) months after the date they are issued.

Participants who withdraw, or are removed, from the Smeg Rewards program will have thirty (30) days to redeem their Points.



The Rewards available in the program at any time are set out on the program website ( These Rewards and related Point values may vary from time to time as (among other things) product models change.

A Participant may only claim a reward if they have sufficient Points to redeem against the selected reward in full.

The number of Points used for a reward claim will be deducted from the Points balance of the Participant’s program Account with the oldest Points being deducted first.

Redemption items include handling, postage & delivery. Delivery address must be attended and Rewards cannot be delivered to PO Box.

All Rewards are subject to availability.

All Rewards are subject to the specific conditions on which the third party provider of the Reward makes the Reward available. If there is any inconsistency between them and these terms and conditions, the specific conditions prevail.

Smeg does not accept liability for any fraudulent reward claims made.

Rewards cannot be exchanged for other Rewards and are not transferable for cash or credit under any circumstances. Nor can reward redemptions be cancelled or changed once they have been made.

No cash payment will be made for any unredeemed Points in any circumstances.

Participants should allow up to 4 weeks for processing and delivery of Rewards. Sometimes, due to seasonal demands, high volume or delays (among other things), processing and delivery may take longer than this.



The Promoter may suspend or terminate a Participant’s participation in the program and cancel its unredeemed Points by notice to the Participant if the Participant:

  • fails to comply with these program terms and conditions;
  • abuses any privilege accorded to the Participants under the program;
  • supplies any misleading information or makes any misrepresentations to the Promoter in connection with the program;
  • dies (if the Participant is an individual);

The Promoter may also suspend or terminate a Participant’s participation in the program by written notice to the Participant if the Participant no longer meets the eligibility criteria for participation in the program.

If a Participant’s participation in the program is terminated under the above condition, then the Participant must redeem any Points it holds within thirty (30) days of receiving the notice of termination (after which point the Points will be cancelled).

A Participant may terminate their participation in the program at any time by unsubscribing on the program’s website (

The Promoter may suspend or terminate the program at any time at its sole discretion by giving thirty (30) days’ notice. Any Points which remain unredeemed at the end of this 30-day period will be cancelled.



The program Promoter shall not be liable (in negligence, tort, breach of contract or otherwise) for any direct or indirect loss, or special or consequential loss, arising out of or in connection with:

  • Its variation of Rewards from time to time;
  • Its variation to these Terms and Conditions from time to time;
  • The suspension to or termination of a Participants registration to the program;
  • A Participant’s use of or ability (or inability) to access any Rewards;

Many of the Rewards available to Participants are provided by third party entities with which the Promoter has made arrangements but over which the Promoter has no control. The Promoter does not endorse third party entities providing Rewards and has no liability in respect of your dealings with third parties. You maintain full responsibility for your dealings with third parties and your use of any Reward that is provided by a third party.

The Promoter is not responsible for lost or stolen Rewards, including Rewards lost or stolen during the course of delivery.

The Promoter is not responsible if a Participant cannot claim or redeem a reward for reasons beyond the Promoter’s reasonable control including the failure of a Reward supplier to honour its obligations for any reason. However, in these circumstances, where a Participant’s Points have not been redeemed, the Participant may claim an alternative available reward.

The Promoter will not be liable for any loss or claim arising from the suspension or termination of the program including (without limitation) any claim for a points balance in a Participant’s program Account which have not been redeemed at the time of suspension or termination of the program.



Participants’ personal information is subject to Smeg’s Privacy Policy which can be viewed on the Smeg Website ( This statement sets out policies on management of Participants’ personal details, if any are collected, held or used by the Promoter. Participants can access personal information about them held by the Promoter and advise if they believe it is inaccurate, incomplete or out of date by contacting the Promoter.

By registering with the program, Participants authorise the Promoter to seek access to, collect and use information about them for the purposes of planning, development and administration of the program in accordance with Smeg’s Privacy Policy.

Any notice sent via email by the Promoter to the last email address provided by the Participant pursuant to these Terms will be deemed to have been received by the Participant when it enters the Participant’s information system (unless a delivery failure notice has been received by the Promoter, in which case the notice will be deemed not to have been served).

A Participant must promptly notify the Promoter in writing (for example via email) or by phone of any change of address or contact details.



Smeg does not accept any liability for any taxation that may be imposed on any member of the program.

Smeg reserves the right to change the program at any time.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. The Participant and the Promoter consent to the exclusive jurisdiction of the courts of Australia in connection with any legal action that may arise in relation to your participation in the program and or your use of the program Rewards.

The Promoter will notify all Participants in the program of any changes to the terms and conditions via the email address provided by the Participant to the Promoter. Changes may include (but not be limited to) changes to:

  • the way Participants earn Points;
  • the way Participants can redeem Points;
  • the duration Points remain active;
  • the number of Points required to obtain a reward; or
  • the number of Points awarded
  • any aspect of the program


Smeg Australia Pty Ltd

ABN 33 146 901 082